Support
Contact Us
General enquiries: info@icooh.eu
Legal matters: legal@icooh.eu
Custom projects: projects@icooh.eu
Or use the Form at the bottom of the page.
How Returns Work
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Email us at info@icooh.eu with your order number and reason for return.
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We confirm eligibility and send you a return authorization, return address, and instructions.
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Pack the item unused, uninstalled, in original packaging (unless the return is due to our error or an approved warranty claim).
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Ship it back and keep your tracking/proof of shipment.
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We inspect the item on arrival.
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Refund issued within 14 days of receipt, or replacement shipped once inspection is complete.
Complaints and Dispute Resolution
In accordance with Portuguese law, this company provides a Complaints Book (Livro de Reclamações Eletrónico), which you can access here: [Livro de Reclamações link/badge]
If you have a dispute with us that we haven't been able to resolve directly, you may refer it to an Alternative Dispute Resolution entity. As our registered office is in Tamengos, Anadia, and no regional consumer arbitration centre specifically covers this area, the competent entity is:
CNIACC — Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
Faculdade de Direito – Universidade Nova de Lisboa, Campus de Campolide, 1099-032 Lisboa
+351 213 847 484
www.cniacc.pt